CSBB Enablement Segment Leader - Small Business & Deposits

Company: Truist Bank
Location: Charlotte
Posted on: April 1, 2026

Job Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: This is an in office role that must work out of the Charlotte or Atlanta office. Manage, design, and develop numerous performance enablement strategies, readiness, training, supporting tools and resources necessary for Consumer and Small Business Banking (CSBB) teammates and leaders to successfully execute their roles daily. Execute a lead role in CSBB intake, prioritization, and overall capacity management, and ensure alignment with overall business strategic priorities. Strategic and high influence partner for assigned CSBB business leadership team. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Lead the development, organization, planning, implementation, and proficiency measurement of assigned CSBB key initiatives. (Ex: performance delivery support, transformational changes, technology releases, efficiency improvements, everyday change management, etc.) 2. Execute a lead role in CSBB intake, prioritization, and overall capacity management, and ensure alignment with overall business strategic priorities. 3. Produce project management deliverables, communications, readiness/training, and subject matter expertise. 4. Engage with Legal, Risk, and Compliance partners to ensure project review, oversight, and mitigation in accordance with enterprise risk appetite. 5. Collaborate with all assigned lines of business (LOBs) and functions. 6. Represent Enablement and/or CSBB overall, as needed, on assigned strategic projects. 7. Promote and actively contribute to a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values. 8. Influence manage and coach a team of Enablement Advocates and other key teammates, in which case, must ensure their ability to effectively partner, manage projects, and build effective communications, training, and readiness. 9. Attract, retain, and develop top talent, with a strong focus on diversity, and mentor successors for key leadership positions and for opportunities across Truist. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s degree in a business-related field, or equivalent education and related training 2. 7 years of experience in the financial services industry or large sales/service corporation leading corporate function 3. 3 years supervisory or management level experience 4. Track record of successfully managing medium to large projects 5. Strong interpersonal and communication skills, both written and verbal 6. Ability to lead cross-line of business and/or cross-functional meetings 7. Conceptual ability to analyze problems and devise solutions 8. Ability and willingness to learn and adapt as the needs of the job change 9. Moderate level of business acumen, including the ability to balance the development of training against the realities of competing priorities and limited budgets 10. Demonstrated proficiency in computer applications such as Microsoft Office software products 11. Ability to travel as needed, occasionally overnight Preferred Qualifications: 1. Master’s degree in a business-related field 2. Ten years of experience in the financial services industry 3. Project Management Professional (PMP) Certification 4. Instructional design experience 5. Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Keywords: Truist Bank, High Point , CSBB Enablement Segment Leader - Small Business & Deposits, IT / Software / Systems , Charlotte, North Carolina