Senior Operations Project Manager - GenAI initiatives

Company: Bank of America
Location: Charlotte
Posted on: April 4, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing large projects for an operations department or Line of Business. Key responsibilities include directing the research of existing operations, procedures, workflow, product, and service requirements and managing the analysis of assembled data to define problems, including cost/benefit analysis and scope of the project. Job expectations include overseeing end-to-end project status, project health, mitigation, and timely escalation and working directly with senior management to set and maintain strategic project direction. Responsibilities: Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and analyzes reporting and assembled data to define problems Manages and directs project parameters, costs, project testing execution, resource allocation, and cost/benefit analysis Partners with operations management on creating project impact and providing direction and guidance to internal teams Coordinates development of key project deliverables in partnership with various key internal and external business partners Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures Establishes project status routines and tracks critical path deadlines and overall business measures for success Oversees defect resolution and roadblock clearing efforts to enable successful completion of testing Line of Business Job Description: This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of change and working closely with stakeholders on project impact, risks, issues and escalations to ensure we mitigate the risks related to change effectively. Job expectations include acting as the first point of contact for end-to-end project status, project health, risk mitigation, and timely escalation to leadership and stakeholders. Works on various project related activities supporting Specialized Servicing and Fulfillment Operations (SSFO). Manages the end-to-end change process on people, process and technology changes focused on service, support or product fulfillment. Researches and documents organizational reviews, workflow analysis, and management/staff analysis. Responsible for significant contributions to the design and development of project deliverables. Responsible for timely completion of project deliverables. Resolves complex problems based primarily on knowledge of the business, as well as general project guidelines or procedures. Explains and interprets project procedures. Works across teams and team members on all phases of projects in a matrixed environment. Responsible for managing complex to high-risk cross-functional and/or inter-departmental programs/projects for Line of Business products, processes, functions, and employee readiness. Key responsibilities include partnering with the business to develop a plan to sustain change, evaluate current methods, and drive strategies to implement changes/improvements Responsible for end-to-end management and delivery of change; acts as the primary point of contact and is responsible for the end-to-end integration of various work streams Plans, organizes, monitors and controls project using appropriate tools and techniques to ensure project completion and benefits are achieved Ensures that all applicable Global Change Standards, Enterprise Procedures and any FLU/CF Procedures are followed for the project and that documentation meets Enterprise and LOB requirements Central point of contact with responsibility for E2E project status, tracking against critical path deadlines and overall business measures of success, ensures appropriate checkpoints and engagement with cross functional stakeholders, support for escalations, etc. Responsible for development of key project deliverables, in coordination with Process Owner/Business Owners, SMEs, Product Managers, Technology Leads, project team and business partners (Kickoff, Materiality Assessment, System of Record (PPRT) setup, Charter, Stakeholder List, Project Plan, Risk Assessment (UCRA), Control plan, Project Tollgates, etc.) Facilitate and contribute with LOB/SMEs/Technology/Process Design/Reporting to identify primary and secondary metrics; define approach to validate success with data/reporting Ensure all necessary partners and work streams are established during the beginning of the project (e.g. process design, readiness, reporting, QA, testing) ?Coordinate with partners to track resolution of post install defects identified within project warranty period; ensure stability of process and BAU transition Required Qualifications: Knowledge of the change framework for both AGILE and Waterfall project types; strong emphasis on AGILE methodology, JIRA Efficiency in MS Office Suite (Word, Excel, PowerPoint, Visio, MS Project, Teams, Copilot) and SharePoint 5 years experience supporting end to end change for medium to large projects, desirable to have experience in an Operations area Demonstrate a strong technical and analytical mindset in order to effectively work within a heavy technical driven environment Strong problem-solving skills and understanding of business requirements to identify opportunities and develop solutions to improve systems or processes, with an intense focus on collaboration Ability to influence decisions with various business partners to include Technology, Sales, and Operations Must be able to work efficiently in a high pressure, fast changing environment. Demonstrated ability to be detail-oriented on business process concepts Ability to effectively support multiple high priority activities concurrently Ability to lead projects end to end and to build consensus among different stakeholders Strong understanding of DCRS technology Strong understanding of Artificial Intelligence technology Desired Qualifications: SAFe Certified Agile methodology experience, PMP or Six Sigma Certification Skills: Process & Service Design Mapping Attention to Detail Cross-Functional Collaboration Risk Management Active Listening Change Management Customer and Client Focus Problem Solving Business Case Creation Critical Thinking Project & Milestone Planning Presentation Skills Project Management Prioritization Coaching Collaboration Performance Management Planning Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917) Pay and benefits information Pay range $121,400.00 - $155,000.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, High Point , Senior Operations Project Manager - GenAI initiatives, IT / Software / Systems , Charlotte, North Carolina